Legal · Inazda
Refund policy
Every product opens as a live preview before you buy, so you can check it first. If something is still wrong after you buy, this is how refunds work.
Written in plain language; not legal advice — if you need certainty for your situation, ask a lawyer.
In short
- Faulty or materially not as described, and we can't fix it: full refund if you ask within 14 days.
- Bought the same thing twice or the wrong tier by mistake: we refund the duplicate or the difference.
- Changed your mind before downloading: full refund within 14 days.
- Once the files are downloaded and substantially used, there's no refund for a change of mind.
Faulty or not as described
Ask within 14 days of buying if the product:
- is faulty: files are missing or damaged, or it doesn't work as its product page describes in a current version of Chrome, Edge, Firefox or Safari; or
- is materially not as described: it is clearly different from its product page and live preview in a way that matters.
We'll first try to fix it or send a corrected version, usually within 7 days. If we can't, or the fix doesn't work, we refund you in full.
Duplicate purchases and the wrong tier
If you bought the same product twice, or a higher licence tier than you meant to, tell us within 14 days and we'll refund the duplicate or the difference. If you need a higher tier later, you only pay the difference between the two.
Changing your mind
If you haven't downloaded the files yet, you can ask for a full refund within 14 days for any reason.
Digital files can't be returned. So once you've downloaded a product and substantially used it (for example, built it into a site or app, published it, or shared the files), we don't refund a change of mind. If you downloaded something and realised straight away it wasn't right for you, write to us anyway; we look at each case fairly.
How to ask
- Email [email protected] with your order number, the product, and what's wrong. A screenshot or a short note on your browser and device helps.
- We reply within 3 working days, with a fix, a replacement or a refund decision.
- Approved refunds go back to your original payment method through the payment provider, usually within 14 days. The provider or your bank may take a few more days to show it.
Please contact us before opening a chargeback with your bank; it is usually faster for you.
After a refund
A refund ends the licence for that product. Please delete the files and don't use them in new or existing projects.
Studio projects
Client work through Inazda Studio follows the written proposal for each project, including the deposit and what happens if a project stops early. This policy covers products bought from the Market.
Your legal rights
This policy adds to your rights under Indonesian consumer protection law (Law No. 8 of 1999); it doesn't replace them. The terms of use apply alongside it.
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