Help and support
Answers to the questions people ask most, and a form for everything else. A person reads every message.
Common questions
How do I invite someone to my household?
Open Household, tap Invite and share the link. It works for seven days. Anyone with the link can join until it expires, so send it only to the people you mean.
An item I ticked came back. Why?
Someone else probably added it again while you were offline. When your phone reconnects, both changes are kept and the newer one shows on the list.
How do I leave a household?
Household, then Leave. Your lists stay with the household. If you were the last person in it, the household and its lists are deleted.
How do I delete everything?
Household, then Delete household. This removes every list, item and activity entry for everyone in it.
It can't be undone, so the app asks you to type the household name first.
Can I get my lists out?
Yes. Household, then Export, gives you a CSV file of every list. On the free app, export covers the current lists; the household plan adds the history.
Contact support
Tell us what happened and what you expected. Screenshots help; you can attach them to the reply email.
- 01
We reply by email
Usually within two working days.
- 02
Never send your password
We will never ask for it.
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